A Model For The Creation Of Knowledge And Competitive Sustainable Advantages In The Supply Chain
نویسندگان
چکیده
This paper presents a model to measure the knowledge and sustainable competitive advantages generated by logistic operators, within the Efficient Consumer Response (ECR) framework. We present a definition of ECR practices, propose a model to measure the effects of these practices on final firm’s results and develop a validation of the methodology, meeting the demands of related companies and logistic operators. The paper is part of a more general study trying to test the model on three groups of partners: firms operating with ECR practices, business consultants and researchers. The previous results allow us to conclude that logistic operators perceive these practices as relevant ones. The best valued items by the logistic operators are: human capital, improvement on individual labor and group climate, and improvement in learning and training firms plan.
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